One action per screen, shown in motion
Copy cut down to the next action. When a gesture was hard to describe, a short animation showed it.
WhyNobody reads a paragraph while holding a sensor against a door frame.
An installation that survives things going wrong
A smart home alarm, set up by someone holding the device for the first time, with one hand, reading a phone with the other.
- When
- 2020–2022
- Team
- Product, Operations, technical teams
- My role
- Senior UX/UI Designer
- What I did
- UX review, installation guidance, micro-animations, error states, patterns
- Impact
- A guided setup with a way out of every error
Context
Static drawings and long paragraphs asked people to work out physical gestures from a screen. The happy path was guided. The rest, much less.
- A failed installation means a support call, or a returned product.
- The errors were the moments with the least guidance.
- Each new device added its own exceptions.
Show the next gesture, and always give a next step.
Decisions
Every error screen has a way out
With the technical team I mapped connection issues, missing permissions and half-done gestures. Each state says what happened, what to check, and how to carry on without starting over.
WhyAn error without a next step sends people to the support line, or the bin.
Result
- A guided setup with recovery paths.
- Reusable instruction and feedback patterns.
- Clearer templates for the next devices.
Qualitative outcome. I'm not claiming a drop in installation time or support calls.
Hiring a lead or a design manager?
Remote in Europe or MENA, or hybrid from Marseille. Tell me about the product and what's stuck. I read everything.
[email protected]